Who We Are
We are Cascadia Quality Healthcare, a division of Kavod Group Ltd, a company registered in England & Wales with company registration number 13805026. Our registered office address is 51-53 Lodge Road, Southampton, SO14 6RL.
This privacy promise outlines how we collect and use personal data in compliance with the UK’s General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (Data Protection Legislation).

Our Promise to You
We are committed to respecting your privacy and complying with all data protection laws whenever we process your personal data. The personal information we handle will always be:
Used lawfully, fairly, and transparently.
Collected only for specific, legitimate purposes clearly explained to you.
Relevant, limited, and used solely for the stated purposes.
Accurate and kept up-to-date.
Stored only as long as necessary for the stated purposes.
Handled and stored securely.

How to Contact Us
Cascadia Quality Healthcare has appointed a Privacy Champion to oversee all data protection and privacy-related matters. If you have questions or concerns regarding the collection or processing of your personal data, please contact:
Email: info@cascadiaqualityhealthcare.co.uk
24-Hour Telephone: 0330 043 8445

What Information We Collect and Why
The types of personal data we collect depend on your interaction with us. These include:
Clients and Their Families:
Contact details (e.g., name, address, phone number, email).
Health information to provide tailored care services.
Job Applicants and Employees:
Employment details, qualifications, and right-to-work documentation.
Sensitive data, such as health conditions, for legal compliance and support.
Website Users:
Information provided via forms (e.g., enquiries or job applications).
Cookies and analytics data for website functionality and improvements.
We only use your data for the purposes it was collected, unless additional use is compatible with the original purpose and complies with legal requirements.

Your Rights
You have the following rights concerning your personal data:
Access: Request a copy of your personal data.
Correction: Request updates to inaccurate or outdated information.
Erasure: Request deletion of data no longer required, unless legally required to retain it.
Restriction: Limit the processing of your personal data in specific circumstances.
Objection: Object to data processing for direct marketing or profiling.
Portability: Request transfer of your data in a commonly used format.
Automated Decision-Making: Object to decisions made solely by automated processes.
To exercise any of these rights, please contact our Privacy Champion using the details above.

How Long We Keep Your Data
Clients: Personal data is retained for 7 years after the last entry.
Job Applicants: Retained for up to 6 months unless otherwise agreed.
Employees: Most records are retained for 6 years after employment ends.
Website Users: Data is stored for 6 months or automatically deleted after that period.

Data Storage and Third Parties
We store data securely within the UK or European Economic Area (EEA) and only share data with trusted third-party service providers under strict confidentiality agreements.

Cookies and Marketing
Our website uses cookies for essential functionality, analytics, and marketing purposes. You can manage your cookie preferences and opt-out at any time. We will only send you marketing communications with your consent, which you can withdraw at any time.

Complaints
If you are dissatisfied with our handling of your personal data, please contact us first. You may also lodge a complaint with the Information Commissioner’s Office (ICO):
Visit: https://ico.org.uk/concerns/
Call: 0303 123 1113

Changes to This Privacy Promise
We regularly review our privacy practices and update this promise accordingly. This privacy promise was last updated in December 2023.
If you have any questions, please contact our Privacy Champion at info@cascadiaqualityhealthcare.co.uk.